SONGLE
Features Support

Privacy Policy

Last Updated: May 2026

Introduction

Songle ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

Information We Collect

1. Device Information

We collect information about your device, including device model, operating system version, and unique device identifiers, to ensure compatibility and optimize the App's performance.

2. Usage Information

We collect information about how you interact with the App, including:

  • Game progress and puzzle completion data
  • Daily streak count and statistics
  • In-app purchases and premium subscription status
  • Features used and gameplay patterns

3. Crash and Performance Data

We automatically collect crash reports, error logs, and performance metrics to identify and fix bugs, improve stability, and enhance user experience.

4. Analytics Data

We use analytics services (including Google Analytics and Firebase) to understand how users interact with Songle. This helps us improve features, content, and overall user experience. We do not use this data for tracking across other apps or websites.

How We Use Your Information

  • To provide, maintain, and improve the App
  • To process in-app purchases and manage subscriptions
  • To send you service-related notifications (e.g., daily puzzle reminders)
  • To identify and fix technical issues
  • To understand user behavior and optimize features
  • To comply with legal obligations

Data Storage and Security

Your gameplay data and progress are stored on your device and synced to our secure servers via CloudKit (Apple's cloud service). We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Services

Songle uses the following third-party services:

  • Google Mobile Ads: For serving advertisements in the free version
  • Google Analytics: To analyze app usage and user behavior
  • Firebase: For crash reporting and app performance monitoring
  • Apple CloudKit: For secure data synchronization across your devices

These services may collect certain information as described in their respective privacy policies.

Your Rights and Choices

Data Access and Deletion

You have the right to request access to, correction of, or deletion of your personal data. To submit a data access or deletion request, contact us at support@songle.app.

Opt-Out of Analytics

You can opt out of analytics tracking through your device settings. On iOS, go to Settings > Privacy > Apple Advertising and enable "Limit Ad Tracking."

Notification Preferences

You can disable push notifications and reminders at any time through the App's settings or your device's notification preferences.

Children's Privacy

Songle is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child has provided us with personal information, we will delete it promptly. Parents or guardians who believe their child has provided information to Songle should contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and, if the changes are material, by posting a notice in the App.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@songle.app

Address: Songle Support Team

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